Terms of Service

Effective date: 7 May 2026 Last updated: 7 May 2026

Note on the current contracting party. The 1fifty mobile application is currently operated by 1fifty BV (Belgium, VAT BE1038210695) during the formation of a dedicated 1fifty legal entity. References to “we”, “us”, and “our” in these Terms refer to 1fifty BV. Once the dedicated 1fifty legal entity is incorporated, these Terms will be assigned to that new entity and you will be notified through the Service.

1. About these Terms and the Service

These Terms of Service (“Terms”) form a legally binding agreement between you and 1fifty BV (a private limited liability company / besloten vennootschap (BV) incorporated under the laws of Belgium, with registered office at 1fifty BV, Oude Antwerpsebaan 109 bus 102, 2800 Mechelen, Belgium, registered with the Belgian Crossroads Bank for Enterprises and bearing VAT and enterprise number BE1038210695; “we”, “us”, “our”, or “1fifty”).

These Terms govern your access to and use of:

  • the 1fifty mobile application for iOS and Android (the “App”); and
  • the related websites, account portals, and services we make available (together with the App, the “Service”).

By creating an account, downloading the App, or using the Service in any other way, you accept these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree, please do not use the Service.

These Terms are made available in English only. If you would like a copy of these Terms in another language, please contact us at legal@1fifty.ai.

Mandatory information for online traders (Belgian Code of Economic Law, Book VI; Directive 2011/83/EU)

FieldDetails
Trader1fifty BV
Registered office1fifty BV, Oude Antwerpsebaan 109 bus 102, 2800 Mechelen, Belgium
Enterprise / VAT №BE1038210695 (Belgian Crossroads Bank for Enterprises)
Email (general)hello@1fifty.ai
Email (legal)legal@1fifty.ai
Email (support)support@1fifty.ai
Email (privacy)privacy@1fifty.ai
Email (security)security@1fifty.ai
Websitehttps://1fifty.ai
Public status pagehttps://status.1fifty.ai
Out-of-court consumer dispute resolutionSee Section 16.3 for Belgian and EU consumer-redress options.

2. Eligibility

You may use the Service only if all of the following are true:

  • you are at least sixteen (16) years of age (or the higher minimum age for online consent that applies in your country of residence);
  • you have the legal capacity to enter into a binding contract under the laws of your country of residence;
  • you are not barred from using the Service under any applicable law (including export-control, sanctions, or trade-restriction regimes); and
  • if you are using the Service on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms, and references to “you” then include both you personally and that organisation.

If you are below the applicable age threshold, you may not create an account or use the Service. If we discover that we hold an account belonging to a person below the applicable age threshold, we will close the account and delete the associated personal data in accordance with our Privacy Policy.

3. Your account and security

You are responsible for:

  • providing accurate registration information and keeping it up to date;
  • maintaining the confidentiality of your sign-in credentials, one-time codes, multi-factor-authentication factors, and any device-stored session tokens; and
  • all activity that occurs under your account, except where that activity is the result of our fault or a security incident on our side.

You must notify us promptly at security@1fifty.ai if you suspect any unauthorised access to or use of your account. We are not liable for losses caused by your failure to safeguard your credentials, except to the extent such losses are caused by our wilful misconduct, fraud, or gross negligence, or otherwise cannot be limited or excluded under applicable law (see Section 12).

You may delete your account at any time from within the App (Profile → Delete Account) or, if you no longer have access to the App, by contacting us at support@1fifty.ai from the email address registered to your account. See our Delete account and Delete data pages for details on what is deleted and what we are required to retain by law.

4. Acceptable use

You agree not to:

  • use the Service for any illegal, fraudulent, deceptive, defamatory, harassing, threatening, infringing, or otherwise unlawful purpose, or in violation of any applicable law or regulation (including export-control, sanctions, anti-money-laundering, anti-spam, and data-protection laws);
  • upload, store, or process personal data of third parties in the Service without a lawful basis to do so under applicable data-protection law (you act as the controller of your contact, company, and event data — see Section 7);
  • scrape, crawl, harvest, or use automated means to extract data from the Service beyond your own legitimate use of the App (including bulk export of your own content);
  • attempt to gain unauthorised access to the Service, to other users’ accounts, or to any system or network connected with the Service;
  • transmit any malware, virus, worm, ransomware, or other harmful code, or interfere with or disrupt the integrity, performance, or availability of the Service;
  • use the Service to send unsolicited commercial messages or to harvest contact information for unsolicited communication;
  • circumvent or attempt to circumvent any usage limit, rate limit, access control, content moderation, or security measure;
  • reverse-engineer, decompile, or disassemble any part of the Service, except to the extent that such activity is expressly permitted by applicable law (e.g., interoperability under Belgian copyright law) and only after first requesting from us in writing the information needed to achieve interoperability;
  • resell, sublicense, distribute, or otherwise commercially exploit the Service or any data obtained through it, except as expressly permitted by your subscription plan; or
  • input into AI features any content that you do not have the right to process or that is unlawful, infringing, or harmful.

We may suspend, restrict, or terminate your access to the Service (with or without prior notice, depending on the urgency and severity) if we reasonably believe that you have breached these Terms, that your continued use poses a risk to other users or to us, or that we are required to do so by law or by a competent authority (see Section 11).

5. Subscriptions, pricing, and payment

5.1 Plans, free use, and usage limits

The Service is offered under a free tier and one or more paid subscription plans. The features, prices, billing cycles, currency of charge, and usage limits (for example: number of card extractions, contact cleanups, or company enrichments per period) for each plan are described in the App and in the in-app billing screens, which form part of these Terms by reference.

We may change plan features, usage limits, and prices from time to time. For paid plans:

  • price increases for an existing subscription take effect only at the next renewal cycle, and only after we have notified you a reasonable period in advance through the App or by email; and
  • if you do not accept a price increase, you may cancel your subscription before its next renewal cycle.

Exceeding the usage limits of your plan may require you to upgrade your plan or to purchase additional usage (where available).

5.2 In-app purchases (mobile, current model)

In Phase 1 of the Service, paid subscriptions and on-demand consumable purchases are processed exclusively through the Apple App Store (for iOS users) and Google Play (for Android users) as merchant of record. You agree to the applicable store’s terms of service when you make a purchase. RevenueCat orchestrates entitlement state across stores so that you keep consistent access from each device on which you sign in.

When you subscribe through Apple or Google:

  • the price you are charged includes any applicable VAT, sales tax, or other indirect taxes that the store collects on our or its own behalf;
  • subscriptions automatically renew at the end of each billing cycle (monthly or yearly, as you selected) at the then-applicable price, unless you cancel at least 24 hours before the end of the current cycle through the store’s subscription-management interface (Apple ID → Subscriptions on iOS; Play Store → Subscriptions on Android);
  • you may cancel an active subscription at any time, and the cancellation takes effect at the end of the then-current paid period — you keep paid features until that date; and
  • consumable purchases (for example, additional usage credits) are non-recurring and are consumed as you use the corresponding features.

5.3 Web payments (currently inactive)

The Service is technically integrated with Stripe for future web checkout. The user-facing Stripe checkout flow is not active in the current release. We will update these Terms before activating the Stripe checkout flow and will notify you in advance.

5.4 Right of withdrawal for EU consumers (Directive 2011/83/EU and Belgian Code of Economic Law, Book VI)

If you are a consumer resident in the European Union or European Economic Area, you have a statutory right to withdraw from a distance contract for the supply of digital services within fourteen (14) calendar days without giving any reason. If you are resident in the United Kingdom, Switzerland, or another jurisdiction with mandatory consumer-withdrawal rights, those mandatory local rights also apply where they cannot lawfully be excluded.

Express request to start performance immediately. By creating an account and starting to use the Service (including any free or paid features) before the end of the 14-day withdrawal period, you:

(a) expressly request that we begin performing the Service immediately, before the end of the withdrawal period; and

(b) expressly acknowledge that, where the statutory conditions are met, you may lose your right of withdrawal: for service or digital-service contracts, once the service has been fully performed after your prior express request and acknowledgement; and, where applicable, for digital content not supplied on a tangible medium once performance has begun with the required consent, acknowledgement, and confirmation. This reflects Article VI.53 of the Belgian Code of Economic Law and Article 16(a) and 16(m) of Directive 2011/83/EU.

For paid subscriptions billed by Apple or Google, refund requests are subject to the relevant store’s refund policy (see Section 5.5). For any future Stripe-billed paid subscription, if you exercise your right of withdrawal within the 14-day window before performance has been completed, we will refund the proportionate share of the price corresponding to services not yet supplied.

You may exercise your right of withdrawal by sending an unequivocal statement (for example, by email to legal@1fifty.ai) within the 14-day period. You may use the standard model withdrawal form set out in Annex I to Directive 2011/83/EU and reproduced at the end of these Terms (Annex A).

5.5 Refunds

Refund eligibility for paid subscriptions and consumable purchases depends on the channel through which you paid:

  • Apple App Store — refund requests are handled by Apple under its policies. You can request a refund at https://reportaproblem.apple.com.
  • Google Play — refund requests are handled by Google under its policies. You can request a refund through the Google Play purchase history.
  • Stripe (when active in the future) — refunds will be handled by us in accordance with applicable law, our refund policy in force at the time of payment, and these Terms.

We do not control the refund policies of Apple and Google. Where applicable consumer-protection law gives you a stronger right than the store’s policy (for example, the right of withdrawal under Section 5.4), that statutory right prevails.

5.6 Currency, taxes, and invoices

In Phase 1, prices shown in the App are inclusive of any indirect taxes that Apple or Google collects as merchant of record. We do not issue invoices to consumers for App Store or Play Store purchases — Apple and Google do.

For any future business or organisational subscriptions billed directly by us, prices will be quoted exclusive of VAT. Where required by Belgian VAT law (or, for cross-border B2B supplies inside the EU, by the place-of-supply rules and the Peppol e-invoicing regime applicable from 1 January 2026), we will issue compliant invoices, retained for at least the legally required period as set out in our Privacy Policy.

6. Intellectual property

6.1 Our intellectual property

We and our licensors own all rights, title, and interest in and to the Service, including the underlying software, design, trade marks, logos, look and feel, and all related documentation. Subject to your compliance with these Terms, we grant you a limited, personal, revocable, non-exclusive, non-transferable, and non-sublicensable licence to use the Service for your own personal use or, where applicable to your subscription, for the internal business use of the organisation on whose behalf you have entered into these Terms.

You may not copy, modify, translate, adapt, distribute, publicly display, publicly perform, sell, sublicense, or create derivative works from the Service, except as expressly permitted by these Terms or by mandatory provisions of applicable law.

6.2 Open-source components

The Service incorporates open-source software, the use of which is governed by the licence terms of the relevant components. Nothing in these Terms restricts your rights under those open-source licences.

6.3 Feedback

If you provide us with feedback, suggestions, or ideas about the Service (for example, via the in-app feedback feature), you grant us a worldwide, perpetual, irrevocable, royalty-free licence to use, modify, and incorporate that feedback into the Service without obligation to you. We will not associate your feedback with your identity in public communications without your consent.

7. Your content and data

7.1 Ownership and licence to operate the Service

You retain all rights in the content and data you upload to or create in the Service (“Your Content”), including contacts, companies, notes, images, tasks, events, templates, and labels. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit, modify (only to the extent technically necessary, e.g., format conversion or thumbnail generation), display to you, and back up Your Content solely for the purpose of operating, securing, and improving the Service for you, and providing customer support. This licence ends when Your Content is removed from the Service, except for backups, server logs, and legally required retention as described in our Privacy Policy.

We do not sell Your Content. We do not use Your Content for advertising or model training. For AI features, production LLM routing and account settings must remain configured to avoid providers that use your prompts or outputs for training where the provider exposes that control.

7.2 Your responsibility for the lawfulness of contact data

You acknowledge and agree that, when you upload personal data of third parties (such as your contacts) into the Service, you act as a data controller under applicable data-protection law and are solely responsible for ensuring you have a lawful basis for that processing under Article 6 of the GDPR (or equivalent law). We act as a data processor on your behalf with respect to that personal data and process it strictly in accordance with our Privacy Policy and the data-processing terms set out in these Terms.

You agree not to upload to the Service any personal data of categories that you do not have the right to process, including special categories of personal data (Article 9 GDPR — for example, health data, biometric data, racial or ethnic origin, or political opinions) unless you have a lawful basis to do so and are willing to assume sole responsibility for that processing.

7.3 AI features and your input to AI

When you use AI-powered features (business-card extraction, contact and company cleanup, contact and company enrichment), the data you submit to those features is sent to our LLM provider (OpenRouter) under our data-processing terms (see Privacy Policy, §4.1). You remain in control: AI features are opt-in per action, the AI returns suggestions for your review, and any data is saved only after you explicitly accept it. AI output may be inaccurate; you must review it before relying on it.

7.4 Export and portability

You can export a machine-readable copy of Your Content at any time from Profile → Download My Data in the App. You can delete Your Content (in whole or by selected categories) at any time from Profile → Delete Data or Profile → Delete Account. See our Privacy Policy for what is deleted and what is retained by law.

The Service relies on, and contains links to, third-party services and websites that we do not control (for example: Apple App Store, Google Play, RevenueCat, Stripe, OpenRouter, CoreSignal, Mediastack, Google Places, Open Exchange Rates, Supabase, PostHog, Sentry, Resend, Axiom, Railway, Cloudflare, Expo Application Services, BetterStack — see Privacy Policy, §4.1). Your use of those third-party services is governed by their own terms of service and privacy policies, which we encourage you to read. We are not responsible for, and do not endorse or guarantee, the content, terms, or practices of any third-party service.

9. Service availability, beta features, and changes

The Service is provided on a continuous-best-effort basis but is not warranted to be uninterrupted, error-free, or always available. Scheduled maintenance, infrastructure incidents, and third-party-provider outages may temporarily affect availability. Where we have planned maintenance that is likely to materially affect you, we will, where reasonably practicable, give advance notice through the public status page at https://status.1fifty.ai or by other suitable means.

We may add, modify, or discontinue features, plans, or aspects of the Service from time to time. For changes that materially reduce the functionality of a paid subscription you have purchased, we will give you reasonable advance notice and, where required by mandatory consumer-protection law, an opportunity to terminate your subscription and receive a pro-rata refund of any prepaid amount for the period after termination.

Some features may be offered as alpha, beta, or preview features. Such features are provided “as is” and may be unstable, materially changed, or discontinued without notice. Statutory rights of consumers under mandatory law are not affected.

10. Statutory consumer warranties (EU/EEA consumers)

Nothing in these Terms excludes, restricts, or modifies any statutory warranty or right that you may have as a consumer under the mandatory consumer-protection law that applies to you, including:

  • the conformity warranty for digital content and digital services under Directive (EU) 2019/770, as transposed into Belgian law in Book VI of the Code of Economic Law;
  • the warranty for hidden defects under Articles 1641 et seq. of the (former) Belgian Civil Code; and
  • any equivalent mandatory consumer-protection right under your country of residence.

If you believe the Service is not in conformity with what was advertised or contracted, please contact us first at support@1fifty.ai so we can investigate and, where appropriate, bring the Service into conformity (for example, by correcting bugs or restoring access). This is without prejudice to your right to seek other remedies available under applicable law.

11. Suspension and termination

You may stop using the Service at any time. You may delete your account from within the App (Profile → Delete Account) or by contacting us at support@1fifty.ai. Upon account deletion, we will permanently remove your account and Your Content, except where retention is required by law (see Section 5.6 and our Privacy Policy).

We may suspend or terminate your access to the Service:

  • with reasonable advance notice, for any business or operational reason (for example, if we discontinue the Service in your country); or
  • without prior notice or with shortened notice, if you materially breach these Terms (including the acceptable-use rules in Section 4), if your use of the Service poses a security or legal risk, or if we are required to do so by law or by a competent authority.

Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination (including Sections 6, 7.2, 9, 10, 12, 13, 14, 15, 16, 17, and 18) will survive.

12. Limitation of liability

This Section 12 sets out the maximum extent of our liability towards you. It does not exclude or limit any liability that cannot be excluded or limited under mandatory law, including (without limitation) liability for death, personal injury, fraud, fraudulent misrepresentation, wilful misconduct, gross negligence, or breach of our obligations under the GDPR. Statutory rights of consumers under mandatory law are not affected.

Subject to the preceding paragraph:

  • We will not be liable for any indirect, incidental, consequential, special, or punitive damages, or for any loss of profits, business, goodwill, anticipated savings, or data, in each case howsoever caused and even if we were aware of the possibility of such damages.
  • Our aggregate liability arising out of or in connection with these Terms or your use of the Service in any twelve-month period will not exceed the greater of: (a) the total amount you have paid to us (or, where the payment was processed by Apple or Google as merchant of record, the net amount we have received) for the Service in that twelve-month period; or (b) one hundred euros (€100).
  • We are not liable for damages caused by force majeure, by acts or omissions of third parties (including any third-party service listed in Privacy Policy, §4.1), by your acts or omissions in breach of these Terms, or by use of the Service in a manner not authorised by these Terms or by applicable documentation.

If you are a consumer resident in a jurisdiction that does not permit the exclusion or limitation of certain damages, the above limitations and exclusions apply only to the maximum extent permitted by the law of that jurisdiction.

13. Indemnity (non-consumer users only)

If you use the Service on behalf of an organisation, or otherwise as a non-consumer (a “business user”), you agree to indemnify, defend, and hold us harmless from and against any third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) Your Content; (b) your breach of these Terms; (c) your violation of applicable law (including data-protection law); or (d) your infringement of any third party’s rights. This Section 13 does not apply to consumers.

14. Force majeure

Neither party is liable for any failure or delay in performing its obligations under these Terms to the extent caused by an event beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, government action, internet or telecommunications outages, infrastructure-provider failures, denial-of-service attacks, or epidemics. The affected party will use reasonable efforts to mitigate the impact and resume performance.

15. Privacy and data protection

Our processing of personal data in connection with the Service is described in the Privacy Policy, which forms an integral part of these Terms. By accepting these Terms, you acknowledge that you have read the Privacy Policy.

If you upload personal data of third parties (e.g., your contacts) into the Service, please refer to Section 7.2 of these Terms and to our Data Processing Addendum (“DPA”), which is incorporated into these Terms by reference and which sets out, in line with Article 28 of the GDPR, the data-processing terms that apply when you act as a controller (or processor) and we act as your processor (or sub-processor) in respect of that personal data. The DPA includes the Standard Contractual Clauses (Modules 2 and 3, with the UK and Swiss adaptations as applicable) for transfers to non-EEA Sub-processors.

16. Governing law, mandatory consumer rights, and dispute resolution

16.1 Governing law

These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of Belgium, excluding its conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods.

16.2 Mandatory consumer-protection law

If you are a consumer resident in the European Economic Area, the United Kingdom, or Switzerland, the choice of Belgian law in Section 16.1 does not deprive you of the protection afforded to you by provisions that cannot be derogated from by agreement under the law of your country of habitual residence (Article 6 of Regulation (EC) No 593/2008 — Rome I).

16.3 Out-of-court dispute resolution

We aim to resolve any complaint amicably. Please contact us first at legal@1fifty.ai so we can try to resolve the issue directly.

The European Commission’s former Online Dispute Resolution (ODR) platform was discontinued in 2025 and no longer accepts complaints. EU and EEA consumers can use the European Commission’s Consumer Redress Portal to find recognised alternative-dispute-resolution bodies:

https://consumer-redress.ec.europa.eu/index_en

You may name legal@1fifty.ai as our contact email when contacting an ADR body. We are not currently obliged or committed to use a specific alternative-dispute-resolution body, but we will engage in good faith with any duly constituted body that you contact.

Belgian consumers may additionally contact:

  • the Consumer Mediation Service of the Federal Public Service Economy: https://www.consumentenombudsdienst.be / https://www.mediationconsommateur.be; or
  • the relevant supervisory authority (for data-protection complaints, the Belgian Data Protection Authority — see Privacy Policy, §12).

16.4 Courts

Subject to mandatory consumer-protection rules under Sections 16.2 and 16.3 and to Articles 17–19 of Regulation (EU) No 1215/2012 (“Brussels I bis”):

  • For consumers, you may bring proceedings in the courts of your country of habitual residence, and we may bring proceedings against you only in those courts.
  • For business users and any other non-consumer disputes, the courts of the judicial district of Antwerp, division Mechelen, Belgium have exclusive jurisdiction.

17. Changes to the Terms

We may update these Terms from time to time, for example to reflect changes in the law, in the Service, or in our business. When changes are material (for example, changes to fees, dispute resolution, or your statutory rights), we will give you at least thirty (30) days’ advance notice through the App or by email before the changes take effect. The “Last updated” date at the top of this page will be revised.

If you do not agree with a material change, you must stop using the Service before the change takes effect and may delete your account; in that case, where we have charged you in advance for a service that you will no longer be able to use, we will refund the proportionate share of the prepaid amount. Your continued use of the Service after the effective date of the change constitutes acceptance.

Non-material changes (such as wording clarifications, typo fixes, or updates to URLs) take effect upon publication.

18. General

  • Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it valid, legal, and enforceable, and the remaining provisions will continue in full force and effect.
  • No waiver. Our failure to enforce any provision of these Terms is not a waiver of that provision or of our right to enforce it later.
  • Assignment. You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms to an affiliate, to the dedicated 1fifty legal entity once incorporated (see preamble), or in connection with a merger, acquisition, reorganisation, or sale of assets, in each case provided that your rights under these Terms are not materially diminished.
  • Entire agreement. These Terms (together with the Privacy Policy and any plan-specific terms made available in the App) constitute the entire agreement between you and us regarding the Service and supersede any prior or contemporaneous understandings.
  • Notices. Notices to you may be given through the App, by email to the address associated with your account, or by posting on our website. Notices to us must be sent to legal@1fifty.ai with a copy by post to the registered office identified in Section 1 if you wish to ensure receipt.
  • Language. These Terms are made available in English. Any translation provided for convenience does not amend the English original; in case of conflict, the English version prevails, except where mandatory consumer-protection law of your country of residence requires otherwise.

19. Contact

Trader1fifty BV
Email (legal)legal@1fifty.ai
Email (support)support@1fifty.ai
Websitehttps://1fifty.ai
Mailing address1fifty BV, Oude Antwerpsebaan 109 bus 102, 2800 Mechelen, Belgium
VAT / CBE №BE1038210695

Annex A — Standard model withdrawal form (for EU/EEA consumers)

(Complete and return this form only if you wish to withdraw from the contract.)

To: 1fifty BV, 1fifty BV, Oude Antwerpsebaan 109 bus 102, 2800 Mechelen, Belgium — legal@1fifty.ai

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the supply of the following digital service: 1fifty subscription (or purchase identifier, as applicable).

Ordered on (*) / received on (*): _________

Name of consumer(s): _________

Address of consumer(s): _________

Signature of consumer(s) (only if this form is notified on paper): _________

Date: _________

(*) Delete as appropriate.

This model form reproduces Annex I, Part B of Directive 2011/83/EU.

These Terms apply to the 1fifty mobile application (iOS and Android) and any related web companion. They are made available at https://1fifty.ai/terms.